FAQ

We will send you the meals of your choice every 2 weeks. You may change your meal selection for each order by signing in to your account and selecting meals. This must be completed by Wednesday at 5:00pm EST the week before delivery.

When you place an order, you will have an option to make an account before paying for your meals.  Setting this account up will allow you to access, control and update your information without needing to reach us. You will also begin accruing points towards free meals.

We currently do not have the ability to customize individual meals. Ingredients are listed on our menu.

All recurring orders will ship every 2 weeks.

Yes, we offer a custom plan so you can choose the number of meals you would like to receive in your order between 12 and 24 (12 is our minimum to ship).

When you are in the checkout, just be sure that “recurring orders” has not been selected and you will receive a single delivery.

When your account is set up you will be able to access all of your meal choices and make any adjustments or changes that you need at any time.

If you don’t select new meals before your next order ships, we will automatically duplicate your previous order. NOTE: If we have a menu change, you will receive the REPLACEMENT meal for that selection.

Our normal size portion is suitable for one person.

Our large size portions are ideal for two (or one hungry appetite).

You can see the details of all our meal portions on each of the menu items.

If you loved your meals, leave us a review on our website, customer service, or through our social media. If you were not 100% satisfied, please email ([email protected]) or call our customer service department at 844-944-0348. We would love the opportunity to make it right!

You are FREE to cancel your recurring meal plan at any time without any cancellation fees. No further charges will incur as long as the order cancellation takes place by 5:00pm EST the Wednesday before it was scheduled to ship.

 

Once your order is ready for shipping, a label will be created with shipping information. We will send you an email with the tracking number as soon as your order ships so you can keep track of your order. We will also send a confirmation once your package has been delivered to your doorstep.

Our shipping is always free.

We deliver to 48 states. We do not ship to Alaska or Hawaii. We do not ship internationally.  

We deliver to residential addresses only at this time.

Most shipments should be expected between Thursday and Saturday via Fedex.  

You will receive an email to let you know that your order has been shipped and is on the way.

No, your package does not require you to be present for delivery. However, we do recommend that you do not leave the package in the direct sun during the summer months for an extended period of time.

You will be able to manage your delivery options in your account.

 

You will be billed for your first order as soon as you checkout. All recurring orders will be charged the Wednesday before your next week's ship date.

Yes, you can log into your account any time to check the status of your order.

You will have until 5:00pm EST the Wednesday following your last shipment.

Our recurring order plan ships bi-weekly and helps ensure no interruption to your meal plan. It is highly recommended that you have your meals selected no later than 5:00pm EST the Wednesday prior to your next week's shipment.

Yes!  When you are logged in and choosing meals for an order, you can select the star in the upper right corner of the meal.  This will highlight the meal and move it to the top of the meal selection page.  There is also a drop down menu with "favorites" that you can choose and it will only display your favorite meals!

 

Once you receive your order, all you need to do is place your meals in the refrigerator. If your meals arrive partially or fully thawed, they are still safe to eat as long as they are cool to the touch.  We recommend freezing any meals you don’t plan on eating within the first 5 days of delivery to ensure the best quality and taste. Meals will keep up to 10 days in the refrigerator and 3 months in the freezer.   

No. Doorstep meals will deliver convenient, quality meals fully prepared. All you need to do is heat and enjoy. In the microwave, heat normal meals for approximately 3 minutes and large meals for approx 4 minutes depending on your microwave. Please keep in mind, if you have meals in the freezer we advise you to let them thaw thoroughly for 24 to 48 hours before following the heating instructions for best taste.  Full heating instructions can be found in the footer below.

No. Your meals are fully prepared and ready to simply heat, eat and enjoy.

Our dry ice shipping process. 

 

Our boxes and sleeves are made from recycled cardboard. Our plastic containers are BPA free and recyclable. The plastic film on the food trays is also recyclable.

Yes, our plastic containers are BPA free as well as recyclable.

The cardboard is able to be recycled at your convenience.  We are currently working to resource new insulation that is environmentally friendly.  Our goal is to provide this to our customers in 2021.

 

All of our nutrition information is listed with each entree.  Click on meal detail when viewing the meals.

We only use fresh ingredients to ensure the best quality for your meals. We do not used processed foods or artificial ingredients.  We use a mixture of olive oil and canola oil for cooking.

Our meals are made fresh to order in a scratch kitchen in Wichita, KS every week. 

Our meals contain no refined sugars.
Our pre-biotic cookies are made with no refined sugars. Please see our Healthy Life System and Pre-Bio Cookies information on the website.

Our meals are prepared in batch quantities from scratch.  Micro nutrients are difficult to measure for each individual meal due to our cooking process.  We never add sodium or preservatives to our meals.  We only use sodium free seasonings.  On average, our normal size meals should not be over 400mg-500mg per meal.

We have meals that are for Keto and Paleo diets. All of our meals are designed based on calorie content, protein, fat, and carbohydrates.  Listed carbohydrates are net carbohydrates.

 

 

Link will be provided to help you with account recovery.

Please contact customer service at [email protected] and we can get the information sent to you.

In your account management you will be able to set all your email preferences.